Key and Box Outlook Add-in – Support
If you are experiencing issues or need assistance with the Key and Box Outlook Add-in, we’re here to help.
📩 Contact Support
Email: support@keyandbox.com
Response Time: We aim to respond to all inquiries within 1–2 business days.
Common Support Topics
Installation and setup of the add-in in Outlook
We’ll guide you through downloading, installing, and activating the Key and Box Outlook Add-in so you can start sending secure files right away. Step-by-step instructions and configuration help are available on request.
Troubleshooting errors when sending or securing files
If you encounter issues when attaching or securing files, our team can help identify the cause and provide clear fixes, whether it’s a connection issue, a file size limit, or an add-in setting.
Guidance on account access and permissions
Need help signing in, managing access, or adjusting permissions? We’ll walk you through the process to ensure your add-in account is set up correctly and securely.
Questions about privacy, security, and data handling
We’re committed to protecting your data. If you have questions about how the add-in processes emails, attachments, or personal information, we’ll provide clear explanations based on our privacy and security practices.
Reporting bugs or unexpected behaviour
If something isn’t working as expected, let us know the details. Our support team will review the issue promptly and work on a resolution or provide a suitable workaround.
📚 Resources
💡 Feedback
We welcome your feedback to improve the add-in. Please share suggestions or feature requests by emailing feedback@keyandbox.com.
